Creating an account on bemypot.com enables you to be identified quickly by Be My Pot when you make online purchases. You can easily check your order history, track the delivery of your orders, raise an exchange of products and update your contact information. These options provide you with more control over your account and allow you to make necessary adjustments as needed. For your security, we do not save your credit card information and will not under any circumstances share your personal data with any third parties.

You can create your Be My Pot account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the obligatory information marked with an asterisk. Finally, click on "Submit". You will be sent a confirmation email to the address provided when creating your account. If you require assistance or further information, please contact us directly. 

You may experience a few minutes delay after you have placed your order and before you receive the email notification of your order. If you still have not received the message, please contact our Customer Service at contact@bemypot.com. 

If you need to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may exchange your item subject to our exchange policy. 

You can pay for your purchases with a credit card: MasterCard®and Visa®, American Express®. We also accept Apple pay, Google pay, Shop pay and Paypal. You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page of payment.

All the transactions made on our website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting.

Our company has established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Manually entering your card information when you make a purchase reduces the chance of it being compromised.

Sorry at this time, we only accept one form of payment per order.

You will be charged full payment at the time the order is placed. Once the order is received on bemypot.com, our team will start the shipment process. 

Currently we do not charge any sales tax for any worldwide prurchases. You are responsible to pay import taxes, customs duties, or a brokerage (handling) fee for your order if required by your home country. 

Absolutely. We take the security and privacy of our customers' personal information very seriously. To ensure the safety of your credit card information, we only use secure payment gateways that are designed to meet the strictest security standards.

All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology, which ensures that your sensitive information is protected from unauthorized access during transmission. We do not store your credit card information on our servers, so you can feel confident that your information is safe from potential breaches.

If you have any concerns or questions about the security of your credit card information, please don't hesitate to contact our customer support team.

No, we are committed to protecting your personal information and will not share your information with any third party without your explicit consent. We take your privacy seriously and adhere to strict guidelines and policies to protect your personal information.

However, please note that we may be required by law to disclose your information in certain circumstances, such as a court order, subpoena, or other legal process. In these cases, we will only disclose the information required by law and will ensure that appropriate measures are taken to protect your information.

If you have any concerns or questions about how we handle your personal information, please don't hesitate to contact our customer support team.

• Before first use, wash the pan in warm, soapy water and rinse thoroughly. Dry the pan completely.
• To avoid scratching the non-stick surface, use only non-abrasive utensils, such as nylon, silicone, or wooden utensils.
• Avoid using metal utensils, which can scratch the non-stick surface and reduce its effectiveness.
• Do not use high heat when cooking with your non-stick pan. Overheating can damage the non-stick surface and cause it to lose its non-stick properties.
• To avoid warping, do not use the pan on high heat for an extended period of time, and do not place the pan under the broiler.
• Clean the pan after each use. Let the pan cool down first before washing it in warm, soapy water. Do not use abrasive sponges or steel wool to clean the non-stick surface, as this can damage the non-stick coating.
• To remove stubborn stains or food residue, soak the pan in warm water with a little detergent for a few minutes before washing.
• Although our cookwares are dishwasher safe, but we recommend washing by hands.

Following these guidelines should help extend the life and effectiveness of your non-stick cooking pan.

Slight surface mark from gas fire and discoloration over time are normal and will not have any impact on the performance of the high quality ceramic coating.

When ordering as a gift, you have the option to select either a personalized message or no message at all. Additionally, you have the choice to include a priceless invoice in the delivery. Please note that once you click the "Order and Pay" button, you will not be able to make any further changes to your selection.

Our cookwares are designed in UK with German high quality material, and manufactured by our factory partners in China. Be My Pot is assembled in China, using German made coating and materials, by a top-quality factory with a proven track record of producing high-performance products. We have close quality monitoring in place between our team and the factory. Thanks to our partnership with a reputable and experienced factory, our products are with utmost attention to detail and quality. Rest assured that our products undergo rigorous third-party safety checks to ensure they meet the highest standards of safety for cooking. 

Be My Pot uses the high-quality German GREBLON® CK2 ceramic non-stick coating, which sets our cooking pans apart from others on the market. You can refer here for more details.

Yes, our cookwares are induction compatible.

No, our cooking pan is designed for use on stove tops only!

Please dont hestiate to contact us and arrange a return, and we will replace a new one for you.

We want every customer to be satisfied with their purchase. If you are not completely satisfied with your purchase, we offer an exchange-only policy within 7 days upon collection of the product.

To be eligible for an exchange, the item must be in its original condition with all tags and packaging intact. An original invoice issued by Bemypot Limited is required.The customer is responsible for any shipping costs associated with the exchange except incorrect/ demaged items sent by us. We reserve the right to refuse any exchanges that do not meet these criteria. Replacement are subject to inventory availability at the time of request.

Please contact us at contact@bemypot.com to initiate the exchange process. Our customer service team will provide further instructions and assist you with any questions you may have.

Please note that we do not offer refunds, only exchanges. This policy applies to all products. 

The final delivery fee and options available will vary depending on the country. Please refer to the checkout section for more information on delivery fees and options specific to your location.

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

Sorry at this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

We ship internationally inlcuding Australia, Canada, China, France, Germany, Hong Kong SAR, Japan Macau SAR, Singapore, Taiwan, UK, US, Austria, Belgium, Czechia, Denmark, Finland, Ireland, Israel, Italy, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, South Korea, Spain, Sweden, Switzerland, United Arab Emirates.

The delivery time for orders varies by country. For the UK and Hong Kong, orders can typically be received within 2-5 working days after being picked up by the delivery company. For all other countries, we aim to deliver within 1-2 weeks, although the exact timeframe depends on the shipping company used.

To ensure online purchases are safely delivered and for security reason, Be My Pot requires a signature for all packages collected. If the order are delivered without delivery signuature, Be My Pot will not be liable for any loss or damage to the purchased product.

Please refer to Careers page for our current hiring. 

Yes for sure, please drop us a mail at contact@bemypot.com